HELPFUL ANSWERS FOR YOU

Yep! Email us at badthoughtsgolf.com and we will get you set up

We try to fulfill products in the order that they come in, and usually, we're able to do that. To manage our order queue, we route orders to whichever facility has more capacity. Fulfillment order depends on the product and where it's routed to, so newer orders might get fulfilled faster if they're routed to another facility. As an example, let's say you have two t-shirt orders. The older order might include a t-shirt that's only be able to be fulfilled at our NC facility, so it's waiting in line. The newer order is a shirt that we can fulfill at a backup facility, so we might route that order and it gets fulfilled faster. Keep in mind that when you change an order, that also pushes it to the back of the queue.

Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. Please note: Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days. Our fulfillment times are an estimate, but not a guarantee.

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately: snapback hats, trucker hats, dad hats/baseball caps, and visors backpacks mugs, wine tumblers, and pint glasses postcards and stickers pillows with stuffing posters framed posters canvas bean bag cases water bottles notebooks blankets In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

If you entered the wrong address at checkout, you can still change it while we fulfill your order. As mentioned in our Terms of Service, once your order is out for delivery, we can’t guarantee the possibility of changing any information. In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then you’ll need to confirm the changed address for reshipping the package within 30 days.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double-check that your customer got in touch with their local post office to try locating the lost order.

If something arrives damaged, send a photo of the damaged goods to support@badthoughtsgolf.com. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.

You can upgrade your shipping method while an order is being fulfilled or waiting for fulfillment.

Depending on the product type and fulfillment location, your products are packaged in post-consumer-recycled (PCR) plastic mailers, kraft mailers, or cardboard boxes. Our PCR plastic mailers are made from low-density polyethylene (LDPE), categorized as number 4-coded plastic. This material is recyclable, but number 4-coded plastic doesn’t usually belong in an everyday recycling bin. Typically, it has to be recycled at designated drop-off points. We suggest contacting your local waste management service provider and asking for instructions on sorting 4-coded plastic. Kraft mailers and cardboard boxes are also recyclable and can be sorted in the paper recycling bins. Remember! It’s always good practice to research what kind of materials belong in your recycling bins. If you recycle the wrong material, it can contaminate the entire batch.

Any returns or problems that occur because of an error on our part will be handled at our expense. If you would like to exchange or return a product without any defect or due to a wrong size being ordered, that would be handled at your expense by placing a new order.

We do not offer refunds. However problems that occur because of an error on our part will be handled at our expense. We ask that you email us a full picture of the shirt and we will advise on how to get this corrected. If you would like to exchange or return a product without any defect or due to a wrong size being ordered, that would be handled at your expense by placing a new order.